Buy with confidence through Buyometric

posted by on 2011.03.28, under About Buyometric, Group buying, Groupon, User guide

This is a word of warning about using group buying sites. That may seem like a weird thing for us to write about – after all Buyometric is a site which aggregates group buying sites, and we really want you to use them! But, just like in many areas of life, sometimes a badly behaved minority can give the majority a bad name. It’s worth exercising some caution in using group buying and daily deal sites, and that’s why filtering the sites with Buyometric can give you more confidence that you’re (most likely) buying from a reputable site.

The group buying sites and daily deal sites which we bring together on our site are generally trustworthy. We can’t make any guarantees (we wish we could), however if we get any complaints from our users, we will always follow them up, and if necessary, we’ll take the offending site off our website and out of our daily emails.

But we know some group buying sites can get a bad press, especially if you search through some of the online forums. Here are some examples of issues that have been reported with some group buying sites.

Firstly, a company can go out of business before you’ve had the opportunity to use their voucher. Obviously it’s possible for this to happen, but it’s a bit of a myth that companies participate in a voucher scheme only when they’re down on their luck. Many successful businesses also participate in very low priced daily deals, and they do this to introduce new customers to their business. However we’d advise you to be just as careful buying a voucher for a company’s services through a group buying site, as if you were buying the voucher directly from the company itself. It’s not always possible for the voucher provider to compensate you if the business does go bust.

Secondly, people have reported that it can sometimes be difficult to book in appointments (eg a reservation for a restaurant, or an appointment for beauty treatment) at convenient times because the business that has issued vouchers suddenly has huge demand which it can’t cope with.

It is worth bearing in mind that if you have very limited times available when you could use the voucher, the business may not have appointments at the times that suit you. However the main daily deal sites are very careful when setting up deals that they do not create demand that the business can’t cope with. If you do have a problem making a reservation, most sites (eg Groupon) will give you a chance to get a refund within 7 days of buying the voucher. Check the terms and conditions of the group buying site carefully if you have any concerns about this.

In reality, the number of issues we hear about through Buyometric is absolutely tiny (and we help to sell a lot of deals!). When there is an issue, it is usually a misunderstanding that can be easily resolved.

And it’s worth remembering, these sites (including the US versions) sell many thousands of deals every day. So although problems do occur, they are few and far between.

We’d advise you always to use these sites with your eyes open wide, to be an active consumer, complaining confidently if anything goes wrong, and knowing what your consumer rights are.

Using Buyometric gives you a measure of confidence as we monitor the behaviour of the sites we use – but as we don’t take your money, we are unable to offer any refunds directly. Please do let us know if anything goes wrong and we’ll always do our best to help you.

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